Buyer Protection

Teyatao connects African buyers with factory-direct suppliers. Buyer Protection covers eligible orders when sellers or logistics fail to meet our marketplace standards.

• Non-delivery after the maximum stated window (subject to investigation).
• Item materially not as described or counterfeit where authenticity was guaranteed.
• Significant damage in transit (with timely report and evidence).

• Change of mind where returns are excluded.
• Minor color/size variance within commercial tolerance.
• Delays solely caused by customs, weather, or force majeure.
• Orders placed outside the Platform or paid off-platform.

Open a dispute within 30 days of delivery (or expected delivery date) via support with order ID and evidence. We may request photos, packaging labels, or carrier notes. Decisions are made in good faith within stated timelines.