Refund & Returns Policy

We want you to be satisfied with your purchase. Because many items ship internationally, returns follow the rules below. This policy supplements your statutory consumer rights where applicable.

Unless stated otherwise on the product page, you may request a return within 14 days of delivery for unused items in original packaging. Some categories (hygiene, personalized, perishables, digital goods) may be non-returnable — this will be shown before purchase.

• Item significantly not as described or defective.
• Wrong item shipped.
• Item arrived damaged (report within 48 hours with photos).
• Change of mind (where category allows; return shipping may apply).

Contact support with your order number, reason, and photos if applicable. We will provide return instructions. Do not send items back without an approved RMA/reference — unauthorized returns may not be refunded.

Approved refunds are issued to the original payment method (M-Pesa or card) within 7–14 business days after we receive and inspect the return, or sooner if we agree to refund without return for low-value or defective cases.

Original shipping fees are non-refundable unless the return is due to our error. Import duties included in landed price are handled per the quote terms shown at checkout.

Examples include: intimate apparel, cosmetics where seal is broken, custom-made goods, and items marked "final sale" or "non-returnable" on the product page.